Butik Operatör: Opel Workwear

General Terms and Conditions of Company Willy Maisel GmbH - Private Customer

OnlineStore Opel Workwear (status as of June 2014)

§ 1 Applicability

The business relations between Company Willy Maisel GmbH and the Customer shall be governed exclusively by the following Terms and Conditions. They relate only to orders concluded by Consumers as per section § 13 BGB.

§ 2 Conclusion of Contract

  1. The web pages of Company Willy Maisel GmbH constitute merely a sales prospectus. By way of presenting products on the web pages, Company Willy Maisel GmbH merely invites the Customers to submit bids or orders. An e-mailed purchase order confirmation does not yet lead to a purchase agreement.

  2. A sales contract comes about when we send back a purchase order confirmation within 1 day after receipt of the order or at the latest when we deliver the goods which fact is then represented by Company Willy Maisel GmbH adopting the Declaration.

  3. When you order through our online store, the ordering process includes a total of 5 steps. In the first step, you select the desired goods. In the second step, a refinement of your products can be laid down upon your request. In the third step, you provide the customer information including the billing address and possibly an alternate delivery address. In the fourth step, you choose how you want to pay. In the last step, you have the opportunity to re-check all the data (e.g. name, address, method of payment, items ordered) and correct them before sending your order to us by clicking on "PLACE ORDER".
  4. Company Willy Maisel GmbH does not accept orders from customers who have not yet completed their 18th year.

§ 3 Cancellation Policy

  1. Right of Withdrawal:

    You are entitled to withdraw from this contract within fourteen days of concluding it without stating a reason therefor. The cancellation period comprises fourteen days from the day on which you or any third party that is not the carrier and had been appointed by you took possession of the goods. In order to exercise your right of withdrawal, you need to inform us (Company Willy Maisel GmbH, Münchberger Straße 46, 95176 Konradsreuth, support@world-of-textiles.com, Tel .: 09292 / 519-500, Fax: 09292 / 519-720) about your decision of withdrawing from this contract. You may use the attached [cancellation form template]; it is, however, not compulsory. In order to keep the cancellation deadline, it is sufficient to dispatch the notification stating your intent to exercise the cancellation right before the cancellation period expires.

    The right of withdrawal pursuant to section § 312g para. 2 no. 1 BGB does not apply to contracts for the delivery of goods which are not prefabricated and for the production of which an individual choice or decision by the consumer is required or which are clearly tailored to the personal needs of the Consumer.

  2. Consequences of the Withdrawal:

    If you withdraw from this contract, we are obliged to refund all payments we have received from you including the shipping charges (except for additional costs arising if you chose a method of shipping different from the most cost-efficient standard delivery offered by us) without delay and at the latest within fourteen days from the day on which we received the notice of cancellation. We will issue the refund using the same method of payment that you selected for the original transaction, unless expressly agreed with you otherwise; under no circumstances will you be charged a fee for this refund. We may withhold the refund until the goods have been returned to us or until you have provided evidence that you have shipped the goods, whichever comes first. You must ship or deliver the goods back to us immediately and in any event no later than fourteen days from the date on which you notified us of your withdrawal from this contract. The deadline shall be considered kept if you dispatch the goods before the fourteen-day deadline has expired. You bear the direct cost of returning the goods. You shall only be liable for the potential loss in value of the goods when a test of the condition, characteristics, and functioning of the goods shows that the loss in value was due to improper handling on your end.

§ 4 Delivery

  1. Unless agreed otherwise, the ex works delivery by Company Willy Maisel GmbH shall be made to the delivery address specified by the Buyer. However, the transfer of risk occurs only on delivery of the goods to the customer. A delivery takes place only within the Federal Republic of Germany. The shipping within Germany, Belgium, Bulgaria, Bosnia, Denmark, Germany, Estonia, Finland, France, Greece, Great Britain, Herzegovina, Irland, Island, Italy, Kosovo, Croatia, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Macedonia, the Netherlands, Norway, Austria, Poland, Portugal, Romania, Sweden, Slovakia, Switzerland, Serbia, Slovenia, Spain, Czech Republic, Turkey, Hungary, Ukraine, Belarus, Cyprus is performed by the logistics provider DHL.

  2. The delivery time is 5 days for unimproved products, 30 days for refined goods. If Company Willy Maisel GmbH finds out during the processing of your order that the products you have ordered are not available, you will be notified separately by e-mail. A contract for unavailable goods shall not be concluded.

§ 5 Prices and shipping costs

  1. All prices quoted on the Seller's website are to be understood inclusive of the currently applicable value-added tax.

  2. The seller shall inform the customer on the Internet pages about the respective shipping costs. These costs are to be borne by the Buyer. Section § 3 implies that in the event of withdrawal, the Buyer shall also bear the direct costs of returning the goods.

§ 6 Warranty

The consumer is entitled to warranty for defects of the purchased goods in accordance with the statutory provisions of sections §§ 437 et seq. of the BGB. In particular, the Customer may request additional fulfilment (a new delivery or a rectification of deficiencies). However, Company Willy Maisel GmbH is entitled to refer the customer to a new delivery should the deficiency rectification procedure involve a disproportionate effort. The warranty claims expire two years after delivery of the goods. In raising his/her claims, the Buyer should state the order number, his/her name and address as well as a brief description of the reasons for the claim. On request of Company Willy Maisel GmbH, the Customer shall send the defective goods for inspection at the expense and risk of Company Willy Maisel GmbH to the following address: Willy Maisel GmbH, Münchberger Str. 46, 95176 Konradsreuth

§ 7 Payment Terms

Company Willy Maisel GmbH accepts, as part of the ordering process, the indicated payment methods such as payment by credit card or prepayment.

§ 8 Retention of Title

The delivered goods remain property of the company Willy Maisel GmbH until paid for in full.

§ 9 Compensation, Retention

The customer may exercise his/her right to compensation only when his/her counter-claims have been validly established or are uncontested by Company Willy Maisel GmbH. The customer may exercise a right of retention only if and to the extent that his/her counter-claim is based on the same contractual relationship.

§ 10 Data Protection

The personal data of customers that become known to Company Willy Maisel GmbH as part of a business relationship are stored and, if necessary, passed on to associated companies for the purpose of processing the order. All data shall of course be treated confidentially. The data are collected, stored and used by us according to the applicable privacy policy of Company Willy Maisel GmbH. These data provisions can be retrieved here in printable form.

§ 11 Storage of Purchase Order Text

The purchase order text shall not be stored by us and can no longer be accessed after the ordering process has been completed. The information from the ordering process will be sent to you once again with the e-mail confirming your order. In addition to this, you can print out your order data as soon as the order is dispatched.

§ 12 Final Provisions

All contracts between the company Willy Maisel GmbH and the customer shall be governed by the law of the Federal Republic of Germany, excluding the CISG. This choice of law applies only insofar as this shall not detract mandatory applicable consumer protection legislation of the country in which the Consumer resides at the time his/her purchase is placed.

§ 13 Website Provider

The website provided within the domain opel-workwear.com, opel-odziez-robocza.pl. opel-ropadetrabajo.es, opel-vêtementsdetravail.fr, opel-munkaruhazat.hu, opel-arbetsklader.se, opel-bedrijfskleding.nl, opel-abbigliamentolavoro.it, opel-arbeitskleidung.de, opel-workwear.de
is operated by

Willy Maisel GmbH

Münchberger Str. 46

95176 Konradsreuth


represented by Managing Director: Dipl.-Kfm., Dipl.-Ing. Willy Maisel


Dipl.-Kfm., Dipl.-Ing. Willy Maisel

Phone: 09292/519 - 500

E-mail: support@world-of-textiles.com

Register court: Hof HRB 2480 VAT ID No.: DE812055777 Tax No.: 223/142/40077


Vänligen välj:

Var god vänta...

Ett fel har uppstått

Försök igen senare